Last updated: 4 November 2025
These Terms of Service ("Terms") govern your access to and use of Altō, including our mobile applications, website, and related services (collectively, the "Service"), operated by Rocco Alfonso Investments Pty Ltd (ACN 641 195 815) ("we", "us", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and Rocco Alfonso Investments Pty Ltd. By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
To use the Service, you must:
By using the Service, you represent and warrant that you meet these eligibility requirements.
To access certain features of the Service, you must create an account. You agree to:
You are responsible for all activities that occur under your account. You agree not to:
Altō provides an AI-powered interview practice platform that includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.
The Service operates on a pay-as-you-go model. Pricing is displayed in Australian Dollars (AUD) and is subject to change. We will provide notice of any price changes.
New users receive 100 minutes of free practice time. The free trial is limited to one per user and cannot be combined with other offers.
By purchasing credits or services, you agree to:
Charges are processed in real-time or as credits are purchased. You authorize us to charge your payment method for all fees incurred.
Under Australian Consumer Law, you are entitled to a refund if the Service provided is faulty or not as described. Refund requests must be submitted within 30 days of purchase to [email protected]. Unused credits may be refunded at our discretion.
You retain ownership of all content you submit to the Service, including:
By submitting content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to:
We will not share your personal interview recordings or identifiable information with third parties without your consent, except as described in our Privacy Policy.
You agree not to:
The Service, including all content, features, functionality, software, text, graphics, logos, and trademarks, is owned by Primer and protected by Australian and international copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes, subject to these Terms.
You may not:
The Service uses artificial intelligence to simulate interviews and provide feedback. You acknowledge that:
The Service is not a substitute for professional career counseling, recruitment services, or employment advice. You should consult with qualified professionals for specific career guidance.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that:
To the maximum extent permitted by Australian law, Rocco Alfonso Investments Pty Ltd and its officers, directors, employees, and agents shall not be liable for:
Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or AUD $100, whichever is greater.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
You agree to indemnify, defend, and hold harmless Primer and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
You may terminate your account at any time by contacting us at [email protected] or through the app settings. Upon termination, your right to use the Service will immediately cease.
We may suspend or terminate your account and access to the Service at any time, with or without notice, if:
Upon termination:
These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any disputes.
Before initiating legal proceedings, you agree to attempt to resolve disputes through the following process:
To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action or representative proceeding.
We may modify these Terms at any time. If we make material changes, we will notify you by:
Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rocco Alfonso Investments Pty Ltd regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, terms, or privacy practices of third-party services.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, telecommunications failures, or internet service provider failures.
For questions about these Terms or the Service, please contact us:
Rocco Alfonso Investments Pty Ltd
ACN 641 195 815
Email: [email protected]
Website: www.getalto.app
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:
You are also entitled to have the services supplied again or receive compensation for a drop in value if the failure does not amount to a major failure.
For more information about your rights under Australian Consumer Law, visit www.accc.gov.au/consumers.