Privacy Policy

Last updated: 4 November 2025

Rocco Alfonso Investments Pty Ltd (ACN 641 195 815) ("we", "us", or "our") operates the Altō mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

This Privacy Policy complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Personal Information

When you use Altō, we may collect the following types of personal information:

Account Information: Name, email address, password, and profile details
Professional Information: Resume data, work history, skills, education, and career goals
Interview Data: Audio recordings of practice interviews, transcripts, performance evaluations, and feedback
Usage Information: How you interact with our Service, including features used and time spent
Device Information: Device type, operating system, browser type, IP address, and mobile network information
Payment Information: Credit card details and billing information (processed securely through our payment processor)

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service, including:

Log data (IP address, browser type, pages visited, time and date of visits)
Device information (device model, operating system, unique device identifiers)
Location data (general location based on IP address)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide and Improve Services: To deliver our AI-powered interview practice platform, generate personalized feedback, and improve our Service
Communication: To send you service updates, technical notices, security alerts, and support messages
Personalization: To customize your experience, recommend relevant content, and adapt interview scenarios to your profile
Analytics: To understand how users interact with our Service and improve functionality
Payment Processing: To process payments and prevent fraudulent transactions
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Safety and Security: To protect against fraud, abuse, and security threats

3. AI and Voice Data Processing

3.1 Voice Recordings

When you participate in practice interviews, we record and process your voice data to:

Generate transcripts of your responses
Analyze your communication patterns and delivery
Provide personalized feedback and coaching
Improve our AI models and interview quality

3.2 Data Retention

Voice recordings and transcripts are stored securely and retained for the duration of your account plus 90 days, unless you request earlier deletion.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Cloud hosting providers (data storage and processing)
AI and machine learning service providers
Payment processors
Analytics providers
Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Storage and Security

5.1 Data Storage Location

Your data may be stored and processed in Australia and other countries where our service providers operate, including the United States. We ensure that appropriate safeguards are in place for international data transfers.

5.2 Security Measures

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access and correct your personal information. You can update your profile information directly in the app or by contacting us.

6.2 Deletion

You can request deletion of your account and associated personal information at any time. Upon deletion, your interview recordings and personal data will be permanently removed from our systems within 90 days.

6.3 Data Portability

You can request a copy of your personal information in a machine-readable format.

6.4 Opt-Out

You can opt out of:

Marketing communications (via unsubscribe link in emails)
Analytics cookies (via browser settings)
Personalized recommendations (via app settings)

6.5 Complaints

If you have concerns about how we handle your personal information, you can lodge a complaint with us at [email protected]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Service.

8.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Preference Cookies: Remember your settings and preferences

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last updated" date
Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Rocco Alfonso Investments Pty Ltd
ACN 641 195 815
Email: [email protected]
Website: www.getalto.app

12. Australian Privacy Principles

This Privacy Policy is designed to comply with the 13 Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). These principles govern how we collect, use, store, and disclose personal information, and how you can access and correct your personal information.

For more information about your privacy rights under Australian law, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.